How to chat on Wangwang webpage
With the popularity of e-commerce and online customer service, Wangwang, as an instant messaging tool owned by Alibaba, has become an important bridge for communication between merchants and consumers. This article will introduce in detail how to conduct chat operations on the Want Want web version, and attach recent hot topic data across the entire network to help users better master this tool.
1. Login and basic operations of Want Want web version
1. Open the browser and visit Want Want official website or jump to Want Want web version through Taobao/Tmall page.
2. Log in using your Taobao account. You need to complete security verification when logging in for the first time.
3. After logging in, the contact list is on the left and the chat window is on the right.
2. Hot topics and hot content (last 10 days)
| Ranking | topic | heat index | Main platform |
|---|---|---|---|
| 1 | AI painting copyright dispute | 9.2 | Weibo, Zhihu |
| 2 | World Cup qualifiers in Asia | 8.7 | Douyin, Hupu |
| 3 | Double Twelve Shopping Festival pre-sale | 8.5 | Taobao, Xiaohongshu |
| 4 | "Wide the Angry Sea" movie hot discussion | 7.9 | Douban, Bilibili |
| 5 | Cold wave cooling health reminder | 7.6 | WeChat public account |
3. Detailed explanation of the chat function of Want Want web version
1. Start a chat
Click the target user in the contact list, or enter the other party's nickname/ID through the search box to open the chat window.
2. Message sending
Supports text, emoticons (built-in in the system), pictures (up to 5MB supported), product links (automatically generated preview cards) and shortcut phrases (need to be set in advance).
3. Features
| Function | Operation path | Description |
|---|---|---|
| Message withdrawn | Long press the sent message → withdraw | Within 2 minutes |
| Chat history | "History" in the upper right corner of the window | Saved for 30 days by default |
| Order association | Enter "#"+order number | Automatically synchronize logistics information |
4. Solutions to common problems
1.Unable to log in: Check whether the account is restricted, or try clearing the browser cache and trying again.
2.Message not delivered: Confirm that the network connection is normal and whether the other party has added you to the blacklist.
3.Picture sending failed: It is recommended to compress the image to less than 1MB or change the format (JPG/PNG).
5. Wangwang usage scenarios combined with hot spots
1.Double Twelve Consultation: When sending event product links through Want Want, you can attach promotional information such as "40 off for current participation of 300 or more".
2.Logistics inquiry: During the cold wave, proactively send comforting messages such as "Anti-freeze packaging has been added to your order".
3.Copyright cooperation: AI painting creators can use Wangwang to directly transfer samples of their works to communicate authorization details.
6. Safety reminder
There have been recent scams involving people pretending to be customer service. Please note:
-Official customer service will not ask for verification codes
- Be wary of phrases such as "order exception"
- Important operations must be verified through Taobao APP
Through the above guide, users can quickly master the core functions of Want Want web version. It is recommended that merchants design quick reply templates based on hot topics to improve customer service efficiency. If you encounter technical problems, you can call the official customer service hotline 400-800-1688 for consultation.
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